TERMS & CONDITIONS
Please carefully review these Terms and Conditions before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions
- Deposit & Payment
The minimum deposit of RM 500 to RM 3000 per person is required upon booking based on different tours booked. You will be notified should a higher deposit amount is required for your specific booking.
Payment of the deposit and confirmation of the reservation does not constitute confirmation of the tour packages. All tour packages are subject to a minimum group size (to be determined by us, in our absolute discretion) before the tour package is confirmed. If the minimum group size is not achieved at least 14 days before the scheduled departure date for a tour package, we shall be entitled to cancel all reservations for the tour package in accordance with clause 3 below.
The balance of full payment must be paid 45 days before the date of departure or as stated in the tour booking form, whichever earlier applies. You will be notified should the balance of payment is required to be paid earlier for your specific booking. If you fail to make full payment by the stipulated deadline, we shall be entitled to treat your reservation as cancelled and to impose a cancellation fee, in accordance with clause 2 below, and to apply the deposit toward settlement of the cancellation fee, with any balance owing to be payable within 7 days, without any recourse by you against us.
- Cancellation by Customer
You may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us as stated below. In such event, the respective airlines’ polices shall apply. The airlines’ tickets are restricted and subjected to their terms and conditions. It may be non-endorsable, non-reissuable, non-refundable, and non-reroutable. The company and its associated agents are not responsible for any inconvenience caused and extra expenses incurred. Any change of routing and or change of date of travel is at his/her own expenses if airlines apply additional charges.
You shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s).
Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee, to be deducted from the refunded amount, for processing the refund.
Cancellation fee per person applies to the following :-
Cancel within 7 days before departure – forfeit 100% of total tour fare
Cancel between 8 and 14 days – forfeit 75% of total tour fare
Cancel between 15 and 21 days – forfeit 50% of total tour fare
Cancel 21 days and above – forfeit total tour deposit
If visa application is rejected, cancellation fee applies. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.
- Cancellation by company
The company reserve the right to cancel the tours prior to departure due to any unforeseen circumstance(s).
In such case, we may, but shall not be obliged to, recommend an alternative to the applicable Package Tour or part thereof, to either the same or another destination. Please note that additional charges may apply for such alternative Package Tour or part thereof and you will be advised accordingly of all such charges before having to make any selection and effect the top-up payment. If no alternatives are offered or should you decide not to accept any alternative offered, we will fully refund all payments received for the tour package.
- Amendments by Customer
Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure. Any change to the identity of a traveller or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2above, will apply. Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a traveller’s name, changes to flight itinerary and accommodation, at any time. We will endeavour to accommodate or facilitate your request but cannot assure you that it can be effected. In particular, you may not be able to effect any change to certain arrangements, such as the issue of special airfare tickets. Where the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change.
- Refund Policy of unused services
No refund or reduction will be made with respect to all arrangements for accommodation, meals, sightseeing tours or other services which are included in the tour package but not utilised by the traveller of his or her own volition or where the traveller amends, cancels or otherwise varies such arrangement after commencement of tour package.
If, after a tour has departed, any service(s) in or components of the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during events, peak seasons, maintenance breaks or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right, but shall not be obliged, to propose a change to the relevant itinerary and, if we do, we shall endeavour where possible to arrange for the provision of a comparable alternative service or component. If you accept the change, any additional expenses resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you.
- Refund Payment
Refunds will generally take at least 2 to 4 weeks to be processed.
Please note that the Company is merely acting as an intermediary to engage the services of third party service providers in respect of your tour package.
For reservations that involve refunds from third party service providers, refunds will be made at least 2 to 4 weeks after we have received the refunds from the third party services provider.
- Extension of Stay or Deviations
Any request for an extension of stay or deviation from the tour packages must be in writing and may be permitted, on the terms below, subject to applicable validity periods, restrictions on air tickets or seat confirmation, and availability of accommodation.
Any extension or deviation will be at your own expense and separate transfers to and from the airport will not be provided. All extra costs (including a reasonable administrative fee, to be determined in our discretion) incurred to process the request for an extension or deviation will also be borne by you.
For tour packages on charter flights, no extension or deviation will be permitted as the air ticket issued is a special one, restricted to a specified airline only, and is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the route or the flight date by you is solely at your own risk, and we and our associated agents shall not be held responsible for any inconvenience caused or extra expense incurred.
- Travel Documents
Passport validity must be with minimum 6 months validity from the last point of departure in the itinerary.
Each traveller is solely responsible for ensuring that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country(ies) in the tour packages.
If a reservation has to be cancelled because the traveller is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the tour package fare, should any traveller be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.
Each traveller is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the traveller.
- Visa Applications
We may, from time to time, assist a traveller to submit a visa application for a fee, but do not guarantee the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa applications and, accordingly, any traveller seeking our assistance to apply for a visa must check with us as soon as possible on the applicable visa requirements.
- Travel Insurance
All travellers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
Travellers will be allowed check-in and hand-carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the travellers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveller throughout the duration of the tour package.
- Tour information
The sequence of any itinerary for tour package and flight schedule may be subject to change and amendments from time to time if necessary, at our discretion with or without prior notice. Please contact our tour consultants for more information.
We reserve the right to vary the composition of any tour group and/or to merge different tour groups at any time for any Package Tour, provided always that this shall not affect the persons travelling in your own travel group.
Accommodation at nominated hotels (or hotels of a similar standard) is as specified in the Package Tour brochure/itinerary/booking form. Accommodation is generally available on either a single, twin, double-share or triple-share basis. For certain types of accommodation, such as farms and ski resorts, the sharing of bathroom facilities may be necessary. For triple-share rooms, the third bed may be a “roll-away” bed. Single room occupancy is usually at additional cost. During events, accommodation may not be in the city mentioned and may be replaced with an alternative to be made.
Meals, including meals on-board flights, are as indicated in the Package Tour brochure/itinerary/ booking form. No refunds or replacements will be provided if the on-board meals are not served for any reason.
We will not be responsible for any mileage accrual for any frequent flyer membership programme(s).
It is the responsibility of travellers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant traveller to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.
It is the Customer’s sole responsibility to inform the Company of any special request that a traveller may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a smoking room, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.
We will use reasonable endeavours, but shall not be obliged, to accommodate the special needs of disabled travellers and shall not be responsible if we are unable to effect any requested arrangements. We shall also not be responsible for any denial of services by air carriers, hotels, restaurants or other third party service providers. We cannot provide individual assistance to any traveller for walking, dining, getting on or off motor coaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able-bodied companion must accompany travellers who need such assistance and must assume full responsibility for their well-being. We are not responsible for any missed activities due to a traveller’s inability to participate in such activities.
We regret we must reserve the right to refuse to allow an individual to travel if he or she, in our reasonable opinion, is physically or mentally unfit to travel, or will or may require care beyond that which any travelling companion or we can generally provide in connection with the Package Tour, and no refund shall be payable in such event.
- Price Policies
All information and prices shown are accurate at the time of print.
Price quoted for tour fare, fuel surcharge and airport taxes are subject to change due to currency fluctuation.
The tour excludes all personal incidentals – laundry, travel insurance, excess baggage charges, room service, room items damage during the occupancy, beverages, gratuities to driver and tour escort, tips to hotel porters, optional tours, and all items of personal nature.
Children below the age of 12 (as of the date of return to Malaysia) may be eligible for child fare rates in accordance with the applicable third party service provider’s standard terms. Should an extra bed for a child be required, please arrange with us and we will advise on the applicable surcharge, if any.
- Mode of Payment
Payments to us may be made in cash, cheque and bank transfer. Cheques will only be accepted if presented to us at least 5 working days before the due date.
- Confidentiality and Privacy
We may take photographs or videos of travellers participating in our tour package, we reserve the right to publish or print any print of photographic material for advertising, promotional and any other purposes.
- Third Party Providers
We incorporate and rely on the services of airlines, transport companies and other third party service providers for our tour packages. These Terms and Conditions and all arrangements or bookings relating to the tour packages are additionally subject, in every respect, to any terms and conditions that may be imposed by these third party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any tour packages.
- Rights, Disclaimers and Indemnity Relating to Tours
Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any Customer or traveller for:
- Any injury, damage, loss or delay affecting any person or property not arising from our own negligence or breach;
- Any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:
- Actions or omissions of third parties (including any applicable third party service providers);
- Mechanical breakdowns;
- A Force Majeure Event;
- A failure by the Customer or traveller to comply with any of his or her obligations hereunder;
- A failure by the Customer or traveller to possess, obtain or maintain any travel documentation required for the Package Tour (e.g. health certificates, visas, valid passports, etc.);
- A failure by the Customer or traveller to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times.
To the fullest extent permitted by law, our maximum liability to any Customer or traveller for any loss, damage, cost and/or expense shall in no event exceed the amount of the Package Tour fare paid to and received by us in respect of such Customer or traveller.
In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.
The company reserve the right to require any individual to withdraw from the tour or any reservation made if it is deemed that his act or conduct is offensive or incompatible with the interest, harmony, health, safety and welfare of other tour members and the tour as a whole. The company reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. The company shall be under no further liability thereafter to any such persons.
You agree to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.
We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website. Customers and travellers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions.